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March 2010
2-1-1 Annual Report
Buncombe County Directory of Community Services
Resource Spotlight
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Greetings! 

United Way's 2-1-1 of WNC's e-newsletter is a resource for you.  We provide this as a way to keep in touch, highlight local health and human service initiatives, promote information and referral tools for serving your clients, gain your feedback, and strengthen our community partnerships.

If you have information to include in this newsletter, or have questions or comments, please feel free to contact us. The information in our free e-newsletter is meant to be shared. Please forward and encourage your colleagues and friends to sign-up.

We hope you find the information useful, and we look forward to hearing from you.

2-1-1 Annual Report 2009 Annual Report Cover
Hot off the (virtual) presses!

2-1-1's annual report to our community has been published and is now available. 
  • Did you know that 2-1-1 documented over $1 million in financial need from our callers in Buncombe, Henderson, Madison and Transylvania counties last year?
Check out the report for information about ways 2-1-1 is connecting people with community services, statistics from 2009, and stories from real callers. 
Buncombe County Directory of Community Services Directory
Have you gotten your copy yet?  Purchase one today!

The books contain information about over 1,000 nonprofit, government and community programs in Buncombe County that provide services such as housing, food, medicine, transportation, support groups, money management, legal assistance, counseling, health care, and more.  Calling 2-1-1 and searching the online database is still free, and these directories add a new level of convenience and portability.

The cost of the Directory is $30 per book, and copies are available Monday - Friday, 8:30 -5:00 at the United Way at 50 South French Broad in Asheville.

Who uses the Directory?
The directory is a valuable tool being used across the county by case managers, human resource professionals, nurses, social workers, therapists, clergy members, caregivers and individuals.  

A directory is a great addition to your: · business · faith community· library · school · clinic · neighborhood center · support group · child care center · public office · waiting room · It is helpful anywhere people gather and/or seek assistance!

What people are saying:
  • "Having a directory of community resources at our fingertips improves customer service and understanding of available community resources."
  • "I like being able to look up information quickly."
  • "In our child care center, we often see signs of when families are in financial trouble-whether it's children coming to pre-school without adequate food and clothing or parents who are late paying their bills.  The directories give us a way to offer parents referrals for help."
  • "It's nice having the book in right front of me rather than having to go to the Web."
  • "The directory helps us find services that are requested by our consumers."
  • "As an employer, it sometimes comes to my attention that one of my employees is struggling with some kind of personal issue.  I now am able to offer them the directory to browse."
  • "We put a copy of the directory on each of our trucks because our first responders encounter situations every day where people are in need of help."
  • "I use the book as a teaching tool to show my staff the breadth and depth of resources available in our community."
Email us for more information or to arrange shipping.
Resource Spotlight:
Child Protective Services

Child protective services are programs that investigate reports of child abuse, neglect or abandonment; document substantiated cases; provide for the temporary placement of children who, for their own protection, have been removed from the custody of the adults who are responsible for their care; work with families who are experiencing a problem with child abuse with the objective of facilitating continued family unification or reunification; and provide ongoing supportive services for children in permanent placement.

Every community has an office in charge of protective services for children, and in North Carolina these county offices are connected through the state Division of Social Services (DSS).  Their charge is ensuring safe, permanent, nurturing families for children by protecting them from abuse and neglect while attempting to preserve the family unit.

Check out this Website for information on what you need to know about child abuse and neglect, and contact your local child protective services office for help:

Buncombe County - (828) 250-5500
Henderson County  - (828) 697-5572
Madison County - (828) 649-2711
Transylvania County - (828) 884-3174
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United Way's 2-1-1 of WNC | 50 South French Broad Ave | Asheville | NC | 28801